GPS Tracker Online But No Location

Has your GPS tracker ever shown the correct time, but no valid location on the map? Don’t worry — this issue is more common than you think. In this post, we’ll explain why it happens and how to fix it.

What Does "Online" Really Mean?
When your GPS tracker shows it's online, it usually means:

• The device is powered on
• It has a mobile network signal
• It is sending data to the platform (like time, battery level, etc.)

But "online" doesn’t always mean it has GPS signal. That’s a separate function.

Top Reasons for No GPS Location

• GPS Signal Blocked
  If the device is installed inside a metal box or under the car's dashboard, the GPS antenna might be blocked.
• Installation Position
  Devices placed under thick materials or near electronics can interfere with satellite signal.
• New Installation Delay
  After a new install, it can take 2–5 minutes to get GPS position for the first time.
• Bad Weather or Indoor Parking
  Heavy rain, tunnels, or underground parking can temporarily block satellite signals.
• GPS Module Problem
  In rare cases, the GPS chip may malfunction or need firmware update.

How to Fix It

If the problem continues, contact our support team.

Summary

It’s normal for your GPS tracker to show time but no location if satellite signal is temporarily blocked. Most of the time, it's easy to fix by adjusting installation or moving the vehicle to open space.

Need Help?

We’re here to help. Contact iTracksafe support or check our user manual for troubleshooting tips.